Shipping policy

LUMI-DUCKS SHIPPING POLICY

Last updated: August 30, 2026

Thank you for shopping with Lumi-Ducks. This Shipping Policy explains how we process and ship orders placed through our store.

ORDER PROCESSING

We process orders as promptly as possible. Any processing or shipment timeframe stated on a product page, at checkout, or in your order confirmation applies to that order. If no specific shipment timeframe is stated, we will make reasonable efforts to ship your order within 30 days of purchase.

Orders are processed on business days. Processing may take longer during high-volume periods, holidays, product launches, or when an item requires additional preparation.

SHIPPING RATES AND METHODS

Available shipping methods and shipping costs are shown at checkout before you complete your purchase. Shipping rates may vary based on the delivery address, package size and weight, carrier service selected, and order contents.

We may use USPS, UPS, FedEx, or another carrier we select for your order. Carrier availability may vary by destination.

ORDER TRACKING

When tracking is available, we will send tracking information to the email address provided with your order after the carrier label is created or the package is accepted by the carrier. Please allow time for carrier tracking to update.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates provided by the carrier and are not guaranteed. Carrier delays may occur due to weather, holidays, service disruptions, high package volume, or other conditions outside our control.

SHIPPING DELAYS

If we cannot ship your order within the timeframe stated at the time of purchase, we will notify you of the delay and provide a revised shipping date when available. You may choose to agree to the delay or cancel the unshipped portion of your order for a prompt refund.

ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address correction is needed. We cannot guarantee that changes can be made after an order has been submitted or shipped.

Lumi-Ducks is not responsible for delays, delivery failures, or additional shipping costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

LOST, DAMAGED, OR MISSING PACKAGES

Please inspect your package and its contents when it arrives. If your package arrives damaged, appears to be missing items, or is marked delivered but cannot be located, contact us promptly through our store's Contact page. We may ask for photos, your order number, and other information needed to investigate with the carrier.

Once an order is delivered to the shipping address provided at checkout, responsibility for the package transfers to the customer to the extent permitted by applicable law.

INTERNATIONAL SHIPPING

International shipping availability, rates, and delivery estimates will be shown at checkout when offered. Customers are responsible for any duties, taxes, customs fees, or import charges assessed by the destination country. Lumi-Ducks is not responsible for delays caused by customs processing.

QUESTIONS

For shipping questions or help with an order, please contact Lumi-Ducks through our store's Contact page.